Refund policy

Refund Eligibility: We strive to ensure the quality and accuracy of our products. Refunds are granted only if the product is faulty or if the description was misleading or inaccurate. Please contact us within 7 days of purchase to initiate a refund process.

Non-Refundable Items: Change of mind returns are not accepted. Custom orders, sale items, and discounted items are also non-refundable unless an error has occurred on our part.

Condition for Return: To be eligible for a return, items must be in the condition you received them: unused, unworn, unwashed, undamaged, unsoiled, and in their original packaging with tags attached. Returns that do not meet these criteria may not be accepted.

Return Process: If you believe your product meets the criteria for a refund, please contact us with your order details and a description of the issue. After we confirm the eligibility for return, please send the item back to us. The refund will be processed only after we receive the returned item and verify its condition.

Custom Orders: Due to the bespoke nature of custom orders, where specific materials are sourced per your specifications, these items are strictly non-refundable.

Shipping Costs for Returns: Return shipping costs are the responsibility of the customer unless the return is due to our error. In such cases, we will cover the return shipping costs.

Refund Processing: Once your return is received and inspected, we will send you a notification email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Contact Us: For more information about our returns and refunds, please contact us at rachel@finchandfolk.com.au